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Franklin Eyewear

Returns & Refund Policy

At Franklin Eyewear, we are committed to providing our customers with quality merchandise and excellent service. Because our products are carefully inspected and prepared for shipment, please review the following Returns & Refund Policy before placing your order.

All Sales Are Final

All sales are final unless the merchandise is found to have a manufacturing defect.

Customers are responsible for inspecting all merchandise promptly upon receipt. If you believe an item has a manufacturing defect, you must notify Franklin Eyewear within 15 days of receiving the merchandise.

Manufacturing Defects

If merchandise is found to have a manufacturing defect, please contact Franklin Eyewear within the 15-day period to report the issue.

Do not send any merchandise back without first receiving written or verbal authorization from Franklin Eyewear.

Our team will review the reported issue and, if the return is authorized, provide instructions for returning the merchandise.

Return Requirements

All authorized returns must meet the following requirements:

  • Merchandise must be unused and unworn.
  • Merchandise must be in its original condition.
  • Merchandise must be returned in its original packaging.
  • The return must have been authorized by Franklin Eyewear prior to shipment.
  • Customers must follow the return instructions provided by Franklin Eyewear.

Merchandise that does not meet these requirements may be refused or may not qualify for a refund or credit.

Return Shipping

All return shipping costs are the responsibility of the customer.

Franklin Eyewear does not provide or reimburse return shipping fees. Customers are encouraged to use a shipping service with tracking and to retain proof of shipment until the return has been received and processed.

Returns Due to Ordering Errors or Customer Preference

Returns requested because an item was ordered incorrectly, is no longer wanted, or the customer simply does not like the merchandise are not considered manufacturing defects.

At Franklin Eyewear’s discretion, a return for these reasons may be accepted provided that:

  • The merchandise is unused and unworn.
  • The merchandise is in its original condition.
  • The merchandise is in its original packaging.
  • The return is requested and authorized within the applicable 15-day period.

Once the returned merchandise is received and inspected, an approved return for these reasons will be issued as a customer credit, less a 15% restocking fee.

Return shipping costs remain the responsibility of the customer.

Refunds and Credits

Any applicable refund or credit will only be processed after the returned merchandise has been received and inspected by Franklin Eyewear.

A return that has been used, worn, damaged, or returned without its original packaging may not qualify for a refund or credit.

For approved returns due to ordering errors or customer preference, the applicable credit will be reduced by a 15% restocking fee.

15-Day Reporting Requirement

Customers must inspect all merchandise immediately upon receipt and report any manufacturing defect to Franklin Eyewear within 15 days of receiving the order.

No refunds or credits will be issued for merchandise or defects reported after the 15-day period.

The 15-day period applies from the date the merchandise is received by the customer.

Unauthorized Returns

Please do not return merchandise without prior written or verbal authorization from Franklin Eyewear.

Any merchandise returned without authorization may be refused and may not be eligible for a refund or credit.

Franklin Eyewear reserves the right to determine whether a reported issue qualifies for an authorized return under this policy.

Final Sale Notice

By placing an order with Franklin Eyewear, customers acknowledge and agree that all sales are final, except where merchandise qualifies for a return under the terms of this policy.

We strongly encourage all customers to carefully review their orders before submitting them and to inspect all merchandise immediately upon delivery.

If you have questions regarding a return, manufacturing defect, refund, or credit, please contact Franklin Eyewear before sending any merchandise back.

Thank you for choosing Franklin Eyewear. We appreciate your business and look forward to serving you.